In modern business today, technology is everywhere. Without computers, broadband connections, PDA's, cellulars and full-color printers, we would not have been at the point we find ourselves today. Technology however ultimately is something that can fail. Even the most sophisticated system can be subject to failure, as history has learned.
Issue tracking and control is important for the following reasons.
An employee only need to have access to a browser, allowing him to submit a problem. EZ-Workflow offers an eForm which fields can be filled out to document the problem. These eForms are easily customizable by modelers or administrators, allowing the company to act flexibly upon requests and suggestions for improvement.
As soon as the issue is submitted, the issue is sent to the manager in charge. The system decides - based on the entered data - who the manager in charge is.
This manager is notified that a new task is just added to his/her personal tasklist. In the browser (independent of location), this person can review the submitted issue and decide upon proper follow-up. If the description is not self-explanatory, the manager also can decide to sent the task back to the issuer, in order to complement the description.
As soon as decided upon resolution, the corresponding employee, assigned with the task to do perform the resolution actions, is notified and has access to the submitted issue as well as the indications from the manager about how to resolve. Once done, this employee can report the solution completed, of which completion the manager and the issuer can be informed.