- Workflow concepts, principles and product structures
- Process definition (in Baan DEM and EZ-Workflow) such as Network diagrams, user and team definition, synchronous and asynchronous flows, priorities
- Workflow Enabling steps and components, including user role assignment, variable definition, condition definition, substitute configuration, associated files configuration
- Workflow Execution, including usage of Worklist, escalations, substitution, Alerts
- Workflow Management, such as reports, archiving, exception resolution
- Baan Integration with Baan IV and Baan ERP 5, dynamic invocation, data sharing
- Introduction to Process simulation
- Step by step workflow case
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